Privacy Policy
Introduction
This Privacy Notice describes how Cloudidr ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our cloud optimization and disaster recovery services, website (www.cloudidr.com), and related services (collectively, the "Services").
2.Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number)
- Billing information (credit card details, billing address)
- Company information (company name, size, industry)
- Service configuration preferences
- Communications with us
2.2 Information Automatically Collected
- Cloud resource usage data
- Performance metrics
- Log data
- Device information
- IP addresses
- Browser type
- Operating system
- Usage patterns
- Service interaction data
2.3 Customer Content
- Data stored or processed through our Services
- Cloud infrastructure configurations
- Resource allocation data
- Application and system logs
- Backup data
4.How We Use Your Information
3.1 Service Provision
- Providing and maintaining our Services
- Processing your transactions
- Managing your account
- Sending service notifications
- Technical support
3.2 Service Improvement
- Analyzing service performance
- Developing new features
- Optimizing user experience
- Troubleshooting issues
3.3 Communication
- Service updates
- Technical alerts
- Marketing communications (with consent)
- Responding to inquiries
4.Information Sharing
4.1 We Share With
- Service providers (processing payments, hosting)
- Cloud infrastructure providers
- Analytics services
- Professional advisers
- Law enforcement (when required)
4.2 We Do Not
- Sell your personal information
- Share data with unauthorized third parties
- Use data beyond specified purposes
- Share data across customers
5.Data Security
5.1 Security Measures
- Access controls
- Regular security assessments
- Employee training
- Incident response procedures
5.2 Data Storage
- Industry-standard data centers
- Redundant storage systems
- Regular backup procedures
- Disaster recovery capabilities
6.Your Rights and Choices
6.1 Access Rights
- Review your information
- Request data export
- Update account details
- Delete account
6.2 Communication Preferences
- Opt-out of marketing
- Service notification settings
- Alert preferences
6.3 Data Deletion
- Account deletion process
- Data retention periods
- Backup retention
7. Cookie Policy
7.1 Types of Cookies
- Essential cookies
- Performance cookies
- Functionality cookies
- Analytics cookies
7.2 Cookie Controls
- Browser settings
- Cookie preferences
- Third-party opt-outs
8 Legal Basis for Processing
8.1 We Process Based On
- Contract performance
- Legal obligations
- Legitimate interests
- Consent (where required)
9. Changes to Privacy Notice
9.1 Updates
- Right to modify notice
- Notification of material changes
- Continued use constitutes acceptance
9.2 Version History
- Available upon request
- Change document
